Our Practice

Practice opening hours
Late surgery by arrangement on Wednesday nights.
Private patients only on Saturdays and Thursday evenings.

Wheelchair Access
We are a ground floor practice with access ramp. All surgeries and reception area are readily accessible.

Quality Dental Care
We offer you a high standard of dental treatment carried out using modern techniques, quality materials and state of the art equipment. All our dentists have earned their degrees in UK Dental Hospitals and we will only employ fully qualified Dental Nursing Staff at our practice. All our dentists are committed to a programme of Continued Professional Development and Audit, and aim to keep abreast of the many changes occurring in modern dentistry.

Choices
We will inform you of the various treatment options available to you and the costs involved. This will allow YOU to make you own decisions regarding the treatments you wish to receive.

Comfort
All treatment is carried out in a caring, professional manner, in a pleasant, relaxing and friendly environment. We will do our utmost to ensure that your treatment is painless at all times.

Preventive Dentistry
We want you to achieve and enjoy ongoing dental health. This requires more than just dealing with your toothache! We will show you how to care for your mouth on a daily basis and help prevent future problems.

Regular care
Achieving Dental Health requires regular visits and an equal commitment from both you and the dental team. This will result in fewer fillings, improved gum health and less chance of toothache. It wail also help to produce a more attractive smile and fresher breath.

Fair/Opening Pricing Policy
We will provide you with full details about all treatments recommended for you including a written breakdown of costs involved. You are encouraged to ask any questions you have regarding any aspect of our service. If you have any suggestions as to how we may improve our service, these will be gratefully received.

Terms and Conditions of Payment

Payment Methods
It is our policy to provide our patients with full information about the likely cost of their treatment before the treatment is undertaken. For more extensive treatment plans or at any patient's request, a written estimate will be provided.

We accept payment by all major credit / debit cards as well as cash, cheque or banker's draft. You will also be given the chance to join our Dental Care Plan which allows you to spread the cost of your dental care for a modest monthly payment. Please ask our Head Care Co-ordinator Karen for more details.

NHS Patients Only

All dental examinations and urgent/emergency appointments must be paid for on arrival at the practice before seeing the dentist. All other NHS treatment must be paid for on the day on which the appointment is booked.

All Patients

Patients receiving treatments which involve this dental practice incurring additional expenses (i.e. Dental Implants, Tooth Whitening Procedures, Crowns, Bridges, Veneers, Dentures and various other appliances) will be required to pay the full value of that treatment on the day that treatment commences. The treatment will not be completed until full payment has been received.

Patients will be asked to pay a 'Holding Deposit' for their appointments at a rate of £1.00 per minute (£60 per hour). This deposit will be refunded in full when the appointment is attended on time. However this deposit will be forfeited if the appointment is missed, or if it is not cancelled with a full 24 hours notice.

We will charge you at the rate of £1.00 per minute (£60 per hour) for all missed/failed appointments and any appointments not cancelled with a full 24 hours notice.

A surcharge of 5% will be charged on all accounts overdue by 14 days or more.

If you are unhappy with us in any way!

We operate an informal 'in-house' complaints procedure whenever possible. This is the currently accepted mechanism within the dental profession.

Please inform a  member of   staff as soon as possible if you are unhappy with any aspect of the care or treatment you receive from us. We will try to deal with any problems you are having as quickly as we can. Please remember that our aim is to keep you happy and retain your custom.

If the matter is not resolved to your satisfaction please communicate directly with Dr. Paul Beard and put your concerns in writing. Under normal circumstances you will then receive a response within 14 days.

If for some reason we are unable to deal with your complaint on an 'in-house' basis we will advise you regarding the procedures involved if you wish to take your complaint to the next level.